Objective
Provide comprehensive support to the service engineers assigned China/ Mexico, acting as a technical–administrative–linguistic liaison between local customers, Chinese engineers and China.
Language:
- Spanish – Native- C1 minimum (Advanced)
- Chinese (Mandarin): HSK5 – equivalent C1 (Advanced)
Preferred Educational Background
- Bachelor's degree in one of the following fields:
- Languages / Translation
- Mechanical Engineering
- Mechatronics Engineering
- Industrial Engineering
- Related technical or international business field
Soft Skills
- High level of cultural intelligence (China–Mexico interaction).
- Strong communication skills in multicultural and technical environments.
- Professional discretion and confidentiality.
- Excellent organizational skills and attention to detail.
- Strong sense of responsibility and accountability.
- Flexibility and willingness to accompany engineers during extended field visits.
Responsibilities
- Linguistic Support (Translator)
- Act as a technical interpreter (Chinese–Spanish and vice versa) during service visits, installation, and commissioning
- Translate technical documentation, service reports, and operational communications, etc.
- Facilitate effective communication between Chinese engineers and Mexican clients.
- Support the interpretation of manuals, diagrams, technical specifications, service protocols, etc.
- Operational Support
- Accompany service engineers on-site during all customer visits.
- Coordinate local logistics: transportation, lodging, domestic flights, plant access.
- Ensure compliance with customer safety protocols.
- Serve as the local point of contact during emergencies or operational contingencies.
- Administrative Support
- Manage hotel and transportation reservations.
- Assist with immigration or administrative procedures when applicable.
- Support the management of service orders and contractual documentation.
- Customer Relations
- Maintain professional communication with the customer's technical representatives.
- Ensure clarity regarding the scope of service.
- Identify opportunities for improvement or additional needs.
- Contribute to strengthening the perception of specialized support for equipment manufactured in China.
- Compliance / Governance
- Support and ensure that engineers' activities comply with company policies, local laws, and regulations.
