Objective

Provide comprehensive support to the service engineers assigned China/ Mexico, acting as a technical–administrative–linguistic liaison between local customers, Chinese engineers and China.

Language:

Spanish – Native- C1 minimum (Advanced)
Chinese (Mandarin): HSK5 – equivalent C1 (Advanced)

Preferred Educational Background

Bachelor's degree in one of the following fields:
Languages / Translation
Mechanical Engineering
Mechatronics Engineering
Industrial Engineering
Related technical or international business field

Soft Skills

High level of cultural intelligence (China–Mexico interaction).
Strong communication skills in multicultural and technical environments.
Professional discretion and confidentiality.
Excellent organizational skills and attention to detail.
Strong sense of responsibility and accountability.
Flexibility and willingness to accompany engineers during extended field visits.

Responsibilities

Linguistic Support (Translator)

Act as a technical interpreter (Chinese–Spanish and vice versa) during service visits, installation, and commissioning
Translate technical documentation, service reports, and operational communications, etc.
Facilitate effective communication between Chinese engineers and Mexican clients.
Support the interpretation of manuals, diagrams, technical specifications, service protocols, etc.

Operational Support

Accompany service engineers on-site during all customer visits.
Coordinate local logistics: transportation, lodging, domestic flights, plant access.
Ensure compliance with customer safety protocols.
Serve as the local point of contact during emergencies or operational contingencies.

Administrative Support

Manage hotel and transportation reservations.
Assist with immigration or administrative procedures when applicable.
Support the management of service orders and contractual documentation.

Customer Relations

Maintain professional communication with the customer's technical representatives.
Ensure clarity regarding the scope of service.
Identify opportunities for improvement or additional needs.
Contribute to strengthening the perception of specialized support for equipment manufactured in China.

Compliance / Governance

Support and ensure that engineers' activities comply with company policies, local laws, and regulations.

SEREC Consulting

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